Privacy Policy
Effective date: October 21, 2026
This Privacy Policy explains how Divine Fire & Security ("DFS," "we," "us") collects, uses and shares information when you visit divinefiresecurity.com or contact us through it.
Information We Collect
Request a Quote form: your name, company (optional), phone number, email address, project address or city (optional), the service needed, property type, and any project details you choose to provide.
Service Request form: your name, phone number, email address (optional), site address, the system and request type, and your description of the issue.
Live chat: if you use the live chat, the messages you send and any contact details you choose to share, along with visitor information collected by the chat provider, such as IP address, browser and device type, and pages viewed.
Technical information: like most websites, our hosting provider may automatically log basic technical data such as IP address, browser type and request times for security and operation of the site.
How We Use Information
- To respond to your questions and requests
- To prepare quotes and proposals
- To provide service, inspections and repairs, and to schedule visits
- To keep records of our communications and work
- To operate, secure and improve our website
How We Share Information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as follows:
- Service providers that help us run the website and communicate with you: Netlify (website hosting and form processing) and Tawk.to (live chat). If we add website analytics in the future, the analytics provider would receive usage information, and we will update this policy.
- Legal requirements: when required by law, subpoena or other legal process, or to protect the rights, property or safety of DFS, our customers or others.
Storage, Retention and Security
Form submissions are processed and stored by our service providers and in our business email and records. We keep information only as long as needed for the purposes above, including our business, recordkeeping and legal obligations. We use reasonable administrative and technical measures to protect information, but no method of transmission or storage is completely secure.
Cookies
Our website itself does not use advertising cookies. The live chat widget uses cookies and similar technologies to operate the chat and remember your conversation. You can block or delete cookies in your browser settings; some features, such as live chat, may not work without them.
Children's Privacy
Our website is intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Your Choices and Rights
You may ask us to access, correct or delete the personal information we hold about you by contacting us using the details below. We will verify your request and respond within the time required by applicable law.
Florida Residents
The Florida Digital Bill of Rights applies only to businesses that meet certain size and revenue thresholds. Regardless of whether it applies, we honor reasonable requests to access, correct or delete your information. Consistent with the Florida Information Protection Act of 2014, if a breach of security affects your personal information, we will notify you as required by law.
California Residents
If you are a California resident, you may have the right under the California Consumer Privacy Act (CCPA) to know what personal information we collect, use and disclose; to request deletion of your personal information; and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under the CCPA. We will not discriminate against you for exercising these rights. To make a request, contact us below.
Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a new effective date.
Contact Us
Email: support@divinefiresecurity.com
Phone: (321) 284-4321